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Frequently Asked Questions

What is the delivery time?

The delivery time is 3 to 5 working days. It can occasionally be busy at DHL, then your ball pit, play mat, tipi tent or beanbag may arrive a little later. This will never be more than 1 day. If you have any questions about your order? Do not hesitate and contact us!

How will my order be shipped?

Because some products are very large, they are sent in 2 boxes. These boxes are sent at the same time, but it is possible that they are not delivered at the same time. If you have already received the first box, the other will arrive at most 1/2 working days after. This depends on our DHL delivery service.


If you have any questions about your order, don't hesitate and contact us!

Can I change my order after purchase?

Unfortunately, an order cannot be changed after purchase. This is because we immediately start processing the delivery process after ordering your ball pit, play mat or tipi tent. We are very proud that we can work together with our delivery service DHL. Your package is delivered quickly by DHL, so you and your child can enjoy your ball pit, play mat, tipi tent or beanbag earlier.

Do I pay the return costs?

We from Ballenbak.nl have a short answer to this: No. We understand that if the products do not meet your expectations and you may feel disappointed. We at Ballenbak.nl are of course not happy with this. That is why we pay the return costs, so that you do not lose any more money. This way you can choose a different ball pit, play mat, tipi tent or beanbag from us with confidence.

Where can we deliver?

We at Ballenbak.nl think it is important that our products can be delivered to your home, regardless of where you live. Of course, no more shipping costs are added here. Do you have questions about your delivery address, about your order or in general? Do not hesitate and contact us. We always enjoy talking to our customers.

How can I track my order?

Can't wait until you have your ball pit, play mat, tipi tent or beanbag at home? Then we can understand. Feel free to contact us and we will email you a Track & Trace code, which you can use to track the package. Our delivery service is DHL, which of course ensures that your package is delivered as quickly as possible.

What is the warranty? Can I return?

The warranty on our products is 6 months, but don't worry, our products are of high quality and we also make sure that they arrive in good condition. Be careful when opening the box. Of course you do not want the product to be damaged as a result. That's why we at Ballenbak.nl also say: “Open the box without a knife, remove the packaging and you're done… let's play!”


We are always sorry to hear if our products are not to your liking. If this is the case, you can return them free of charge. Well so nice. Do you have questions about returns or about your order? Contact us and we may be able to help you further in a personal way.

Can I change or cancel the order?

Unfortunately you cannot change or cancel your order after purchase. This is because we immediately start processing the delivery process after ordering your ball pit, play mat or tipi tent. We are very proud that we can work together with our delivery service DHL. Your package is delivered quickly by DHL, so you and your child can enjoy your ball pit, play mat, tipi tent or beanbag earlier. Do you have questions about your order or just in general? Do not hesitate and feel free to contact us. We always enjoy talking to our customers and are therefore happy to help you!

How is the ball pit made?

All products are hand-assembled, whether this is a ball pit, play mat, tipi tent or beanbag. The products are mainly made of cotton in the factory. Once production is finished, they are temporarily stored. There they wait for your order and they are transported by DHL delivery service. We at Ballenbak.nl find it important that our products are made under good working conditions. That is why we went to take a look ourselves to check the conditions. We are therefore proud to say that these fully meet the standard. Do you have questions about how your order is made, or are you just interested in knowing? Feel free to contact us, or watch this video!

How do the products work?

Whether you buy a ball pit, play mat, tipi tent or beanbag, you naturally want to know how these products work. We vanBallenbakken.nl have designed the products in such a way that you only have to take the product out of the box and you are ready. Nobody is waiting for a long manual if you just want to enjoy your order together with